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Our Privacy Center

You will find here all the answers you need about your personal data privacy on our platforms

Data Protection & Security:

  • Laser Crafts Egypt is responsible for your data, and we are committed to protecting your data, and this privacy policy document will inform you what personal data we collect from you, why, and how we keep it private.

  • Laser Crafts Egypt does not sell any details or information we collected from you. Any data we collect from you will only be used to help process your order. By using this website, you agree about the collection and use of the information you give us.

  • When we collect your data through any of our platforms such as Facebook, Instagram, What's app, or any of our branches it applies to the same privacy policy as this website.

  • If you want your order not to be done by a male team member, you can request the order to be done by a female team member.

 

We're all looking for our customer's satisfaction :)

Data We Collect From You:

The data we collect is your personal data required to submit your order, we may collect, use and store this data which includes the following: 

  • Your name and/or company name.

  • Contact information includes contact numbers and email addresses.

  • Demographic information such as billing and delivery addresses.

  • Order Data such as dates, written quotes, or personal photos.

  • Marketing data such as your preferences in receiving marketing from us.

How Do We Collect Data From You?

Your data is collected in several ways such as:

  • Creating an account on our website.

  • Purchasing a product or service through our website, Facebook, Instagram, What's app, or any of our branches.

  • Signing up for our newsletter.

  • Submitting a contact request for corporates. 

Why Do We Collect your data?

We process your personal data in order to fulfill our contract with you and to provide you with our Services. This includes the following purposes:

  • To process and deliver your order.

  • We may enable demography and contact information for the delivery of purchased items to the shipping service company or our privet courier and this may include notifications or phone calls in connection with them for tracking information.

  • Providing general customer support including the solution of problems with your order or your Laser Crafts Egypt account. For these purposes, we may contact you by email, via phone call, or what's app messages.

  • To register you as a new customer.

  • We may periodically send promotional emails about new products, special offers, or other information you may be interested in.

  • To help us improve our service for you, our customers, by asking you to leave a review.

  • We collect information via our website to monitor customer traffic patterns and site usage to help us develop the design and layout of the site.

  • The information we collect online is contact and marketing information so that we can provide you with an efficient service. Website usage information is collected via cookies and Google analytics.

Storage duration and erasure:

Your data will be stored by us following our data protection policy to the extent necessary for processing purposes. How long we retain personal data may vary depending on the services we provide. We consider the amount, nature, and sensitivity of the personal data and the purposes for which we process your personal data. We may keep your information such as Names, Company information, and Phone numbers, to provide you with efficient services, however, any other information such as photos, quotes, or dates you provide us with for the order will be deleted in a period of 1 to 2 months in case of the repetition of the order.

Cookies:

This website uses cookies to improve your experience whilst visiting www.lasercraftsegypt.com. Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of this website. This allows the website, through its server to provide you with a tailored experience.

 

You are advised that if you wish to deny the use and saving of cookies from this website on your computer’s hard drive you should take the necessary steps within your web browser's security settings to block all cookies from this website.